Suspending and Restoring Billing Customers
Temporarily freeze all billing for a customer
Before You Begin
Suspending a billing customer pauses all billing activity — triggers stop firing, Pay Now links are disabled, and new enrollments cannot be created. This is useful when investigating a payment dispute, handling a temporary hold, or freezing billing for any reason. Suspension is reversible — nothing is cancelled or deleted.
Steps
Open the Billing Customer
Navigate to Operations > Edge > Billing Customers and open the customer you want to suspend.
Click Suspend
Click Suspend Customer. A confirmation dialog explains what will happen.
Confirm Suspension
Confirm the suspension. The customer status changes to `suspended`. Edge fires a `billing_customer.suspended` webhook event.
Understand What Suspension Does
While suspended: all trigger enrollments are frozen (status unchanged but triggers will not fire), existing invoices remain visible but Pay Now is disabled, new enrollments cannot be created, and subscription billing is paused. No data is deleted.
Restore the Customer
When ready, open the suspended billing customer and click Restore Customer. Confirm the restoration.
Verify Restored State
The customer status returns to `active`. All previously frozen enrollments resume their prior state — active enrollments become active again, paused ones stay paused. Billing resumes as normal.
Result
The billing customer is restored and all billing activity resumes. Suspension is a temporary hold — nothing is lost.
