How SI Works
Intent understanding, signal processing, decision making, pipeline interactions, and how SI uses mandates and RK
Concept
7 min
Contact Engagement Scores
Every contact with SI enabled receives a 0-100 engagement score calculated across six dimensions — communication, meetings, content, website, calls, a...
Concept
6 min
How SI Chooses Channels and Actions
SI has six possible actions — send email, send SMS, trigger a phone call, send a micro-conversation, escalate to a human, or skip. It chooses based on...
Concept
5 min
Signals: How Contact Behavior Triggers SI
Signals are real-time behavioral events — form fills, meeting bookings, webinar attendance, website visits, email replies — that trigger SI to act wit...
