How RK Drives Engagement
Micro-conversations, long-horizon nurturing, and RK across calls, email, chat, and SI
Concept
6 min
How RK Drives Engagement
Since the April 2026 update, RK items are fully embedded in every SI pass — enabling autonomous micro-conversations, long-horizon nurturing that never...
Concept
7 min
How SI Adapts Your Knowledge — Not Repeats It
RK items are strategic cues, not scripts. SI never repeats them verbatim — it reads them, understands your brand position, gauges the conversation, an...
