The SI Command Center
The org-level dashboard that shows what SI is doing across your entire contact base
What It Is
The SI Command Center is where you monitor SI's autonomous activity across your entire organization. While the SI Journey shows what is happening with one contact, the Command Center shows what is happening with *all* of them.
Access it from the main navigation under Segmentation Intelligence. The Command Center has three tabs: At a Glance, SI Pipeline, and Journeys.
This is the view that answers: How many contacts is SI engaging? What are the outcomes? How is quality holding up? Where are the bottlenecks? Which contacts need human attention?
Why It Matters
When SI is running autonomously across dozens or hundreds of contacts, you need a way to see the big picture without checking each contact individually. The Command Center provides that oversight.
It shows you whether SI is healthy (high approval rate, strong engagement, manageable handoff queue) or struggling (low engagement, high quarantine rate, too many contacts paused). It surfaces the contacts that need your attention — the 18 flagged for human handoff, the 34 with declining trends, the 12 at churn risk. And it gives you the controls to intervene — clicking into any lifecycle, trend, or recommendation group lets you see the specific contacts and override AI recommendations with your own judgment.
How It Works
Tab 1: At a Glance
Four headline metrics with a configurable date range:
- SI Actions — Total actions taken (broken down into SI passes, Signals processed, and QC checks)
- Contacts Engaged — Unique contacts SI has communicated with in the period
- Emails Sent — Total emails dispatched (with generated vs. quarantined counts)
- Engagement Rate — Open rate with click-through breakdown
Activity Timeline — A stacked bar chart showing daily volumes of SI Requests, Signals, QC Checks, and Emails Sent. Lets you see patterns: are signals clustering around certain days? Is QC activity proportional to email volume?
Three Breakdown Cards (all clickable):
- By Lifecycle — How many contacts are Prospect, Opportunity, Lost, Churn Risk, or Advocacy — with average engagement scores per group
- By Trend — How many are Stable, Declining, New, or Rising
- By Recommendation — How many are set to Pause Outreach, Continue Automation, Decrease Frequency, Human Handoff, Re-engage, or Increase Frequency. Shows how many need human handoff and how many have active human overrides.
Clicking any line item in these cards drills into the specific contacts — where you can review their scores and manually override recommendations with an explanation that SI reads on its next pass.
Engagement by Action Type — Open and click rates for SI-generated communications.
Quality Insights — Approval Rate, Average QC Score, Emails Evaluated, Score Distribution (approved vs. quarantined vs. rejected), and Average QC Processing Time.
Daily Engagement Trend — Per-day volume and open/click rates.
Tab 2: SI Pipeline
Contact Pipeline — A visual pipeline showing contacts distributed across the four journey phases (FIND, WIN, KEEP, GROW) and their stages within each phase. Example: FIND 43 (Lead Ingested 41, Engaging 2), WIN 17 (MQL 3, SQL 13, Proposal Sent 1), KEEP 4 (Onboarding 2, Active & Adopted 2), GROW 0. Shows unassigned contacts separately.
Cadence Rules — A summary of the current SI configuration per phase: emails/SMS/calls per period, and QC Autonomy (Auto or Manual). Global settings shown at the bottom: Min Gap, QC Min Score, Global Autonomy status.
This tab gives you a structural view — where contacts are in the journey and how SI is configured to engage them at each stage.
Tab 3: Journeys
A searchable list of individual contact SI Journeys — each linking to the per-contact SI Journey view.
