SI Pricing and Wallet Usage
What SI costs, what counts as a pass, and how to monitor usage
Every time SI processes a contact — assembling context, invoking the AI, and making a decision — it costs credits from your Zyntro wallet. This applies regardless of the action outcome: whether SI sends an email, triggers a call, sends a micro-conversation, escalates to a human, or decides to skip. The AI was invoked, context was assembled, and a decision was made — that is the pass.
Pricing is tiered by your plan level, and you can see estimated costs in the Cost Estimates tab within SI Settings.
Pricing by Plan Tier
| Plan | Per SI Pass |
|---|---|
| Tier 4 | $0.25 |
| Tier 3 | $0.22 |
| Tier 2 | $0.20 |
| Tier 1 | $0.18 |
What Counts as an SI Pass
Email sent
optional
SI composed and sent a personalized email → 1 pass
SMS sent
optional
SI composed and sent an SMS → 1 pass
Call triggered
optional
SI triggered a Phona outbound call → 1 pass
Micro-conversation
optional
SI sent a brief RK-driven touch → 1 pass
Human handoff
optional
SI decided to escalate to a human → 1 pass
Skip
optional
SI evaluated the contact and decided to do nothing → 1 pass
QC review
optional
The quality control review of an email or SMS is included in the same pass — not charged separately
