When a Live Session Goes Wrong
What to check while it matters.
Live sessions fail in a small number of ways, and almost all of them trace back to the meeting not existing, or to attendees arriving by a route that cannot identify them.
Known Issues
Registrants are stuck in the waiting room
There is no meeting for them to join.
Go Live was never pressed. Check the Setup column on My Webinars reads Meet Ready, press Go Live, and they will be moved through.
The console stays in its waiting phase
The conference has not begun.
Opening Google Meet is not the same as starting the conference. Once someone is actually in it, the console moves itself to the live view and the status becomes Live Now.
People in the room are not matched to contacts
A meeting supplies display names, not email addresses.
Match them by hand on the console. If they never registered there may be nobody to match them to.
Attendance has no watch times
It has not been finalised.
Finalise attendance after the conference ends. It also runs on its own, so if the figures are right, nothing is missing.
No follow-up emails were produced
Processing has not completed, or nobody is recorded as having attended.
Check the registrant list first — processing only covers people with an attended status. If attendance looks right, press Execute Processing; pressing it again is safe.
There is no recording afterwards
The recording could not be arranged, and that failure is not surfaced.
A live webinar is never blocked from running because the recording failed. If the recording matters, confirm one exists rather than assuming — there is no replay without it.
I cannot delete the webinar
It is still Live Now.
End it first. The product refuses to delete a live webinar.
Frequently Asked Questions
Yes. The console notices whenever it begins, and the status follows. Starting early to check your setup is sensible.
Recording is arranged for every live webinar and there is no switch to turn it off — a webinar exists to be recorded and replayed.
Yes. The session is a normal meeting, so anyone you admit can present.
The session carries on — it is in the meeting, not in the console. Reopen the console to pick up the participant view.
Need More Help?
If the console never leaves its waiting phase while a conference is genuinely running, send us the webinar and the time you started it.
Contact Support