Meetings in Zyntro
What happens to a conversation after you have had it.
Most of what a business learns about a customer is said out loud and then lost. The call goes well, three useful things get mentioned, and by Thursday two of them are gone.
Meetings is the part of Zyntro that stops that happening. It gets a recording of the conversation, turns it into a written transcript, reads the transcript back, and then does something with what it found: emails you a debrief, writes the useful details onto the contact's record, and works out what the follow-up should be.
You find it under CRM → Meetings.
The important thing to understand early is that this is not a notetaking feature you have to remember to switch on for each call. Once it is set up, it runs on the meetings you were already going to have.
Capabilities
A participant that joins and records
For a video call, Zyntro sends the Zyntro Meeting Observer into the meeting. It appears in the participant list by name, records the call and transcribes it. Nobody has to press record, and nobody is recorded without it being visible in the room.
Recording a meeting you are physically at
A meeting in a room has nothing to dial into, so you record it on your phone in the Zyntro mobile app instead. That recording goes through exactly the same processing and produces exactly the same output.
Recovering a meeting Zyntro had nothing to do with
A call that happened somewhere else entirely can still be processed. Paste in a transcript, upload a recording, or point Zyntro at a video, and it is treated like any other meeting.
A written debrief, sent to you
What was discussed, what was decided, what was committed to, and the points that need you first. It arrives by email so you read it without going looking for it.
A summary for the people who attended
Optionally, the attendees get their own short summary of the meeting and what they agreed to — sent from your own domain, so it reads as a message from you rather than from software.
The contact record, updated from what was said
What the person told you about their situation, their timing and their constraints is written onto their record. The next conversation starts from what you already know instead of from scratch.
A follow-up, worked out for you
Zyntro decides what the next step should be and when, and raises it as a reminder. It does not message the contact off its own back.
The transcript itself, kept and readable
The full conversation is stored against the meeting, laid out speaker by speaker, so you can go back and read what was actually said rather than relying on the summary.
Key Concepts
A conversation Zyntro holds a record of. Every meeting is attached to a calendar entry, but not every calendar entry is a meeting — a calendar entry becomes one only when somebody else is involved.
The participant Zyntro sends into a video call to record and transcribe it. It shows up in the participant list under that name, so everyone present can see the meeting is being recorded.
The written record of what was said, broken up by speaker. Everything else Zyntro produces about a meeting is worked out from the transcript, so no transcript means no intelligence.
What Zyntro works out from the transcript — the summary, the highlights, the action items, the sentiment, what it learned about the contact, and the recommended follow-up.
The email the organiser gets after a meeting has been processed. It is written for the person who was in the meeting, not as a neutral record.
The route for getting intelligence out of a meeting Zyntro never attended. You supply the recording, transcript or video, and the rest proceeds normally.
How It All Fits Together
Meetings sits downstream of your calendar and upstream of your CRM.
A meeting does not start in Meetings. It starts as an entry on a calendar — something you created, something a form booking created, or something somebody booked on a booking page. Meetings picks it up from there.
What comes out the other side lands in the CRM. The summary is written onto the contact as a note, the details the person gave you are written onto their record, and the follow-up appears as a reminder. That is the whole point of doing this inside Zyntro rather than with a separate notetaker: the output has somewhere to go.
It also means Meetings depends on a couple of things being right elsewhere. The Observer can only attend a video call on a Google Meet link, which requires a Google Meet connection. The attendee summary goes out from your own domain, which requires your sending domain to be set up. Both are covered in the chunks that follow.
Important: A calendar entry becomes a meeting only when somebody else is involved. Either a contact is attached to it, or a guest is invited to it. An entry with nobody but you on it stays a calendar entry: it will not appear under Meetings, it cannot be recorded, and it will not produce intelligence. If you want a meeting you are attending in person to be recordable, attach the contact to the calendar entry — that one step is what makes it a meeting.
Info: The Observer attends Google Meet calls. It cannot join a meeting on a link you typed in yourself, a phone call, or a meeting in a room — there is nothing for it to dial into. Those meetings are not excluded from Meeting Intelligence; they take a different route in, which is what Recording a Meeting Yourself is about.
