Prerequisites
- The Verification Groups — What each group holds
Review a Verification Group
See the contacts behind any count, then check them or suppress them
Before You Begin
- You are an active administrator of the organisation
- You know which group you want to look at
A count on its own cannot be acted on. "18 never checked" could be eighteen separate problems or one problem with a single domain, and the difference decides whether you spend anything.
Opening the count answers that. The list is free to read, free to page through, and the actions at the bottom of it are the two you usually want: suppress these contacts, or check these specific contacts.
Steps
Click a count
In the verification banner, click the number in any count — never checked, unresolved, flagged unverified, verified, risky or catch-all, unreachable or have no address.
The dialog opens with the group's name, the channel, and the full size of the group beside it.
Read the list
One row per contact: the name, the address or number, its status badges, and the source the contact came from.
Rows are ordered by address or number rather than by name, which puts contacts on the same domain together. That is usually the point — twelve rows sharing one domain is one decision, not twelve.
The status column shows the contact's state on this channel, plus opted out, DNC and no auto-engage where they already apply. A contact that is already suppressed is dimmed, so you are not offered an action that would do nothing.
Page through a large group
The list shows 200 contacts at a time, with Previous and Next below it and the full total always stated: 1–200 of 10,492.
Ticked rows stay ticked as you page, so a large group can be worked through in sittings. The checkbox in the header selects every row on the current page only — there is deliberately no way to select ten thousand contacts in one click.
Choose what happens to automated engagement
At the bottom left is Also turn off auto-engage. It controls whether the contacts you act on are removed from automated engagement entirely, not just from this one channel.
It starts on for an email group and off for a phone group. An address that does not exist leaves nothing to engage, while a contact whose number could not be verified is usually still reachable another way.
Change it before you act. It applies to the opt-out you are about to perform.
Opt the selected contacts out
Tick the contacts you want suppressed and click the opt-out button. It names the channel and the count: Opt out of email (14), or Opt out of SMS & calls (14).
For email, this sets the contact's email opt-out. For phone, it sets both the SMS opt-out and do-not-call, so the number stops being texted and stops being called.
The result is reported precisely — for example 14 contacts opted out of email · 3 already were · auto-engage turned off for 12. The list reloads so the rows now show as opted out.
Or check just these contacts
If the group is one you can pay to check, a dark button appears once you tick some rows: Check 14 — up to $0.28.
That figure is an upper bound. When you click it, the server re-resolves your selection and drops anything already answered for, then shows the confirmation with the real number and the real price. Cancelling that confirmation returns you to the list with your selection intact.
Result
You have seen the contacts behind a count and acted on the ones you chose, either by suppressing them or by paying to check only those.
The counts in the banner, the contacts table behind the dialog, and the data quality cards all refresh when you finish, so nothing on the screen is left stale.
Tip: The unreachable and risky or catch-all groups cannot be checked again, which makes them review groups. They are also the two most worth reviewing: one is addresses that will fail on every send, the other is addresses accepted by a domain that accepts everything.
