Prerequisites
- The Verification Groups — Know which group you are buying
Verify Your Contact Data in Bulk
Check a whole group of addresses or numbers in one priced job
Before You Begin
- You are an active administrator of the organisation. The banner is hidden for everyone else, and the check is repeated on the server
- Your wallet holds enough to cover the job. The full amount is taken when you confirm
- Your contacts hold the addresses or numbers you want checked. Contacts with nothing on a channel are counted separately and never charged for
A verification job covers one channel and one group. If you want both email and phone checked, that is two jobs, and they can run at the same time.
Only one unfinished job per channel is allowed per organisation. If you try to start a second email job while the first is still working, Zyntro says so and shows you the progress of the one already running.
Steps
Open Manage Contacts
Go to Sales > CRM > Contacts and click the Manage contacts icon in the button bar above the list.
The verification banner sits below the data quality cards, headed Verify your contact data.
Read the counts
Each channel has its own row. The counts are separated by dots, and every one of them is a button that opens the contacts behind it without charging anything.
Start by opening never checked. It is usually the largest group by a wide margin, and seeing the contacts in it is the only way to judge whether the whole group is worth buying.
Choose a group
Each row carries up to three buttons, and each shows its own count and price:
- Verify never-checked — everything nobody has ever asked about
- Verify flagged — the contacts whose stored flag says unverified
- Retry unresolved — only shown when a provider has previously failed to reach a verdict about some of your contacts
A button is disabled when its group is empty, and when no price is configured for that channel.
Confirm the price
A confirmation opens before anything is charged. It shows four lines:
- which group you are buying, and how many contacts are in it
- the price per address or number
- Total charged now
- How long it takes
The duration is worth reading. Email addresses are checked in batches, so even several thousand is a matter of minutes. Phone numbers are checked one at a time by necessity — around 300 an hour — so ten thousand numbers is more than a day.
The button carries the amount, so there is no way to confirm without seeing it.
Watch it run
The banner replaces the buttons with a progress bar reading Verifying email addresses — 120 of 296, refreshed every few seconds. If any contacts could not be checked, the line says so alongside.
You can leave the page. The job runs in the background and the banner picks it up again next time you open the screen.
Read the result
When the job finishes, the banner returns to its counts, regrouped. Addresses that answered move into verified, rejections into unreachable, and anything the provider could not resolve into unresolved.
The badges beside each address and number in the table below update at the same time, and anything the provider could not answer about is refunded to your wallet automatically.
Result
Your contacts now carry a provider's answer rather than an assumption, the groups in the banner reflect it, and the money for anything that could not be answered is back in your wallet.
The next decision is usually what to do with the contacts that came back badly. unreachable addresses will keep failing at send time, so most accounts opt those contacts out of email from the review list.
Troubleshooting
Verification pricing is set centrally for the platform. Contact support — nothing on your account can be changed to fix it.
Only one unfinished job per channel is allowed per organisation. The banner switches to showing that job's progress. Wait for it to finish, then start the next.
Every contact in the group you chose either has nothing on that channel or has already been answered for. This is common straight after a job: the group still shows a count because the flag has not caught up, but the evidence has.
Phone numbers are checked around 300 an hour, so a large job advances slowly and steadily. The progress line is the number resolved, not the number attempted. Leave it; it resumes on its own after any interruption.
