Prerequisites
- What "Verified" Means in Zyntro — What the badge you are clicking actually means
Check One Contact From Their Record
Ask a provider about one address or number, from the contact's own page
Before You Begin
- The contact has an email address or a phone number on their record
- You understand what Zyntro counts as verified, because the badge you are about to click reflects it
Not every check needs a job. When you are looking at one person — before calling them, after a bounce, or because the record looks stale — you can ask about that one address or number from their own page.
It costs the same per contact as a bulk job and takes a couple of seconds. Unlike a bulk job, any member can run it: it is one contact at the configured rate, on a record you can already edit.
Steps
Open the contact and find the seal
Go to Sales > CRM > Contacts and open the person. On the Contact Data tab, the Basic Contact Data panel shows a small icon beside Primary Email and beside Primary Phone.
What the icon is tells you where the contact stands:
- A grey shield — nobody has ever asked about this one. Click it to ask.
- A green seal — a provider confirmed it.
- A grey seal with a catch-all label — accepted by a domain that accepts every address.
- A red seal — a provider rejected it.
- An amber question mark — a provider was asked and could not reach a verdict.
All of them are clickable. Checking an address that has already been answered for is a legitimate thing to want — addresses go dead and numbers move networks.
Confirm the cost
Clicking the icon does not spend anything yet. Zyntro asks the price first and shows it:
> Check this phone number against the provider?
> This costs $0.03, charged to your account balance.
Press Cancel and nothing is checked and nothing is charged. There is no way to run this without seeing the amount.
Read what came back
The result appears as a status line and the icon updates in place.
- Verified — a provider confirmed it. For a phone number the line type is named too: Phone number verified — mobile.
- Rejected — the provider says it will not work. The icon turns red.
- Could not be determined — the provider was asked and declined to answer. Nothing is recorded, so the contact stays exactly as it was and you can try again. Some mail servers simply refuse these checks.
- Could not be reached — the check itself did not complete. Nothing is recorded and nothing is charged.
Notice what else changed
Two things happen by themselves when a phone number comes back verified, and both are reported rather than left to be discovered:
- A badly formatted number is tidied.
+1 416-618-0054becomes+14166180054. The form you had before is kept on the record. - A landline has SMS switched off. The status line says so: SMS turned off — this number cannot receive texts. Calling is left on, because a landline answers calls perfectly well and is often the best number you have.
You can reverse the SMS suppression with the Receive SMS toggle if you believe the number does accept texts.
Override a rejection, if you know better
If a provider rejects an address you are confident in, Zyntro offers to mark it verified anyway. This exists because some mail servers refuse delivery checks outright, so a rejection is occasionally wrong.
Take it only when you know the address works. A manual mark is recorded separately from a provider's answer and never counts as a check, so the address will still appear in the never-checked group on Manage Contacts — correctly, because nobody confirmed it.
Result
The contact carries a provider's answer, the badge on their record matches the badge on every contact list, and the verification banner on Manage Contacts no longer counts them as unchecked.
If you find yourself doing this for more than a handful of people, check them as a group instead — same price per contact, one decision.
Info: The same check runs from Communication History. When an email has failed because the address was never confirmed, the failure panel offers Re-verify — that is this check, at the same price, and a pass clears the way for the resend.
Troubleshooting
Reload the page. If it still does nothing, contact support — the control depends on a script that may not have loaded.
The field is empty. Nothing is charged. Add the value, save, then check it.
That domain refuses delivery checks, and repeating it will keep costing without resolving. Judge the address on whether mail to it has ever been answered, and use the override if you are confident.
A carrier identified the number as a landline, so SMS was switched off. Switch Receive SMS back on if you disagree. Calls were never affected.
